Privacy Policy
This Privacy Policy governs the manner in which Iconic Glass Pools and Spas collects, uses, maintains, and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Iconic Glass Pools and Spas. By visiting Iconic Glass Pools and Spas' website, you consent to our Privacy Policy.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.
Web Browser Cookies
Our Site may use "cookies" to enhance User experience. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How We Use Collected Information
Iconic Glass Pools and Spas collects and uses Users' personal information for the following purposes:
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize the user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the User may contact us via our Site.
SMS Communications and Compliance
Opt-In and Consent
By providing your phone number, you consent to receive SMS messages from Iconic Glass Pools and Spas regarding order updates, promotions, and customer service. Message frequency may vary. Standard message and data rates may apply. Consent is not a condition of purchase.
Opt-Out and Help Instructions
You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at info@iconicglasspools.com.
Message Frequency & Cost Disclosure
Message frequency may vary based on promotions and service updates. Standard message and data rates may apply.
Compliance with Carrier & TCPA Regulations
We comply with TCPA (Telephone Consumer Protection Act), CTIA messaging guidelines, and carrier regulations to ensure responsible SMS communication.
No SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) Content
Iconic Glass Pools and Spas does not send SMS messages containing sexually explicit content, hate speech, alcohol, tobacco, firearms, or deceptive marketing.
Third-Party SMS Providers
We may use third-party messaging providers to send SMS notifications. Your phone number will only be shared with these providers for the purpose of delivering text messages, in accordance with this privacy policy.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.
We implement security measures to protect your phone number and SMS-related data from unauthorized access, disclosure, or misuse.
Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third-Party Websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.
